Itelligentsia has been providing Cisco expertise and hardware to our customers for over a decade. Over that period we have worked with over 2000 customers.
Many of our customers are in the technology business themselves as IT, Internet or Telecoms Service Providers. However, they look to us for comprehensive, in-depth Cisco product and design knowledge. They expect us to know our stuff and provide answers quickly.And when we’ve helped them choose the right option, our supply and logistics service delivers what they need rapidly, with no fuss.
Rapid product sourcing, logistics and support to order
We pride ourselves on our great working relationships with existing customers, and offer customers a single point of contact who gets to know all aspects of the customer’s business.
Our customers are very tech literate, yet we have a proven track record of providing high end expertise to the most discerning customers in the business. We spot the gotchas that less experienced advisors often miss.
Our challenge is to bring the customer down, in terms of their spend, without compromising their requirements by being smart about design and specification.
Many of the large providers suffer from the disadvantages of automation and high volume processing – i.e. take humans out of the equation completely and important customer needs fall through the cracks.
Our logistics service maintains the human element, allowing flexibility and smarter interactions with customers.
We believe our personal touch, and our emphasis on building and maintaining relationships is good for business. Luckily, our customers agree.
We can go so much further than our competitors who may rule out design options based on limited availability of product or are governed by a product portfolio that suits them as suppliers.
We go further to source the perfect solution.
Over the years, we have built a great network to source the products which are harder to find but which could be perfect for fulfilling the requirement.
We venture off-piste; we know the terrain; we can guide customers and there are far more options on offer. Indeed, many of the larger suppliers actually come to us for guidance and will ask us to source product.
Of course when we’ve agreed the solution you need and we’ve provided the hardware, you want to know that your investment is protected and help is there when you need it.
Our products come with a warranty, either manufacturers or our own 12 month warranty. In most cases, hardware is critical to the customers own service provision and so we provide break/fix SLA’s ranging from standard 8x5xNBD to 24x7x4 on annual contracts. We have our own spares holdings so we don’t have to be dependent on a third party to provide service.
If you simply want to pay for service as and when you need it, then we provide Pay As You Go (PAYG) options too. If it’s an engineer response you require, either remote or onsite then, and around the clock, then we provide this too.
Itelligentsia’s Asset Recovery Service is the fastest, easiest way to get maximum value for your outdated or surplus networking technology assets.
With over a decade of experience as a trusted provider of networking hardware to the global marketplace, we are perfectly positioned to make it easy and low risk for you to recover value from your used networking equipment.
Working with us is simple, as it should be. We don’t offer defined service packages that may suit our own business model before consideration for your own requirements. Every customer conversation is unique.
Dedicated specialist providing free in-depth Cisco Pre-Sales expertise
Those who trust us to make it all happen
Our flexible engineering contracts allowed DMG Media to commit to us for the precise time period they required.
Our challenge was to balance performance, maintainability, supportability and business continuity against strict budget requirements.
for further information
Itelligentsia Global LTD
Unit 2, Murrills Estate
Hants PO16 9RD